Privacy Policy
Your privacy matters to us. Learn how quorinavelith protects and manages your personal information in accordance with Australian privacy laws.
Introduction and Overview
quorinavelith (ABN 12 345 678 901) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our budgeting skills education platform and services.
We operate under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), and this policy reflects our commitment to transparency and accountability in our data handling practices.
Quick Summary: We collect personal information to provide you with budgeting education services, improve our platform, and communicate with you about your learning journey. We never sell your personal data and only share it when necessary to deliver our services or when required by law.
Information We Collect
The types of personal information we collect depend on how you interact with our platform. This may include information you provide directly or information we collect automatically through your use of our services.
- Personal Details: Name, email address, phone number, postal address when you register for our services or contact us
- Educational Data: Course progress, quiz results, learning preferences, completion certificates, and feedback you provide
- Technical Information: IP address, browser type, device information, operating system, and how you navigate our platform
- Communication Data: Records of correspondence with our support team, including emails, chat logs, and phone call summaries
- Financial Information: Payment details for course fees, though credit card information is processed securely by our payment partners
How We Use Your Information
Your personal information helps us deliver personalized budgeting education and maintain a high-quality learning experience. We process your data for legitimate business purposes and with your consent where required.
- Provide access to budgeting courses, learning materials, and track your educational progress
- Send course updates, learning reminders, and important platform notifications
- Offer customer support and respond to your inquiries or technical issues
- Analyze platform usage to improve our educational content and user experience
- Process payments and maintain accurate billing records for our services
- Ensure platform security and prevent fraudulent activities or unauthorized access
- Comply with legal obligations and respond to lawful requests from authorities
Information Sharing and Disclosure
We respect your privacy and limit information sharing to essential service delivery and legal requirements. We never sell your personal information to third parties for marketing purposes.
Service Providers: We work with trusted partners who help us deliver our educational services, including payment processors, email service providers, and cloud storage platforms. These partners are contractually bound to protect your information and use it only for the specific services they provide to us.
Legal Requirements: We may disclose your information when required by Australian law, court orders, or regulatory authorities. This includes situations involving fraud prevention, legal disputes, or compliance with taxation and business registration requirements.
Business Transfers: If quorinavelith undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction, subject to the same privacy protections outlined in this policy.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We're committed to helping you exercise these rights and maintain control over your data.
Access Your Data
Request a copy of the personal information we hold about you, including details about how it's been used and who it's been shared with.
Correct Information
Ask us to update or correct any inaccurate or incomplete personal information in our records.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
Restrict Processing
Limit how we use your information while we investigate concerns about accuracy or processing practices.
To exercise these rights, contact our Privacy Officer using the details provided below. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.
Data Security and Protection
Protecting your personal information is a top priority. We implement multiple layers of security controls and regularly review our practices to ensure your data remains safe from unauthorized access, alteration, or disclosure.
- SSL encryption for all data transmission between your device and our servers
- Secure data centers with physical access controls and 24/7 monitoring
- Regular security audits and vulnerability assessments by independent experts
- Access controls ensuring only authorized staff can view your information
- Regular staff training on privacy obligations and data handling procedures
- Incident response procedures to address any potential security breaches promptly
While we take extensive precautions, no internet-based system is completely secure. We encourage you to use strong passwords and contact us immediately if you suspect any unauthorized access to your account.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and meet legal obligations. Our retention periods vary based on the type of information and how it's used.
Active Account Data
Learning progress, course materials, and account information retained while your account remains active and for 2 years after your last login.
Financial Records
Payment information and billing records kept for 7 years to comply with Australian taxation and business record requirements.
Communication Logs
Customer support interactions and feedback stored for 3 years to maintain service quality and resolve ongoing issues.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your learning experience and analyze how our services are used. Most cookies are essential for basic functionality, while others help us improve our educational content.
Essential Cookies: Required for login authentication, course progress tracking, and basic platform functionality. These cannot be disabled without affecting your ability to use our services.
Analytics Cookies: Help us understand how learners interact with our content so we can improve course design and navigation. You can opt out of these through your browser settings.
You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some features of our platform.
International Data Transfers
While quorinavelith operates primarily in Australia, some of our service providers may process your information in other countries. When this occurs, we ensure appropriate safeguards are in place to protect your personal information.
Any international transfers are conducted in accordance with Australian privacy law and include contractual protections that require overseas recipients to handle your information with the same level of privacy protection required in Australia.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you via email or through prominent notices on our platform.
The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this policy regularly to stay informed about how we protect your privacy.
Contact Our Privacy Officer
If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to report a privacy concern, please contact our Privacy Officer:
Phone: +61 7 5588 5100
Email: privacy@quorinavelith.com
We aim to respond to all privacy inquiries within 30 days. For urgent matters, please call our main number and ask to speak with the Privacy Officer.
Privacy Complaints
If you believe we've handled your personal information inappropriately, you can lodge a complaint with our Privacy Officer. We take all privacy concerns seriously and will investigate your complaint promptly and fairly.
If you're not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone on 1300 363 992.